We strive to ensure that every piece of jewelry you purchase brings you exceptional joy. As our brand creates premium products, quality and your comfort are our top priorities. Below are the transparent and flexible terms for returns, exchanges, and warranty service, combining international service standards with loyalty to our customers.

1. General Return and Exchange Policy

You have the right to return or exchange a product of proper quality within 14 calendar days from the date of receipt. To ensure the procedure goes smoothly, please ensure the following mandatory requirements are met:

• The item is brand new, with no signs of use, wear, scratches, chips, or any modifications.
• The original tag is intact and undamaged, and the item remains sealed.
• Branded packaging, certificates of authenticity, labels, and all accompanying materials are preserved and included with the item.

2. Restrictions and Exclusions

We cannot process a return or exchange in the following cases:

• More than 14 days have passed since the date of receipt.
• The tag is damaged or removed, or the seal is missing.
• Personalized orders: Items with custom engraving, unique designs, or made to your individual measurements are non-returnable and non-exchangeable.
• The item has changed its properties or appearance due to improper use (contact with pool water, exposure to alkaline detergents, chlorine or iodine substances, creams or ointments containing aggressive components).
• Items with gemstone settings must be sent to production for mandatory examination (inspection takes up to 10–14 days).

3. Promotional Items and Discounts

• Items purchased during standard promotions or with a discount of up to 30% inclusive are eligible for return and exchange under general terms.
• Items purchased during special sales or with a discount of over 30% can only be exchanged for another item or size and are not eligible for a monetary refund.

4. Warranty Service and Factory Defects

If you receive a defective item or one damaged during transit, please photograph the item together with the packaging immediately and contact us. We will pay for return shipping in full and send you a replacement free of charge.

Additionally, we provide an extended factory warranty of up to 365 days (1 year) from the date of purchase:

• If a latent manufacturing defect is discovered (e.g., a loose stone, faulty clasp), an examination is conducted. If the failure occurred due to the manufacturer's fault, repair or replacement will be performed at our expense.
• If damage occurred due to the customer's fault (non-warranty case), we will offer you high-quality repair or replacement at a special cost borne by the client.

6. Refund Policy

Refunds are processed within 14 working days (or up to 5 banking days after the successful completion of the expert examination for complex items) from the moment the returned jewelry is received and inspected by our jewelers. The amount is refunded using the same payment method used for the purchase, or as agreed upon by the client.