1. Payment and settlements

What payment methods are available on the website?

You can choose the most convenient international payment method:
• Online payment on the website: By debit or credit cards (Visa/Mastercard) via a secure payment gateway (Stripe/FONDY).
• Direct bank transfer: Payment by bank details to our company's account at the Czech bank Česká spořitelna (ČS). Bank details and IBAN are sent automatically after order confirmation.
• Cash on delivery (Dobírka): Available for delivery within the Czech Republic and Slovakia. You pay for your order by card or cash to the courier or at the pickup point upon receipt. (Please note: the delivery service charges a small fee for cash on delivery, usually around 30–45 CZK / 1.5–2 EUR depending on the carrier).

Can I pay for an order from abroad to have it delivered to another country?

Yes. Our e-commerce platform accepts international payments from all over the world. When placing an order, specify the recipient's address, and indicate your international payment details in the comments or during payment. The system will generate an electronic invoice and send a payment link to your email.

2. Shipping and delivery times (Dispatched from Prague)

All jewelry items are securely packed in premium branded packaging, placed in a protective shipping envelope, and dispatched from our warehouse in Prague (Czech Republic) across Europe and worldwide.

Region and Delivery Service	Estimated Delivery Time	Shipping Cost
Czech Republic / Slovakia Zásilkovna (Packeta), PPL, Česká pošta	1 – 3 business days	from 80 CZK (3.5 EUR) Free on orders over 2500 CZK
European Union (EU) Countries DHL Economy, DPD, GLS, Local Post	3 – 7 business days	from 7 – 12 EUR Free on orders over 150 EUR
International Shipping (Worldwide) FedEx, DHL Express, International Airmail	5 – 14 business days	from 15 – 25 EUR Depends on the destination country

How can I find out the exact date and track my parcel?

Immediately after your order is dispatched from Prague, you will receive an automated email and SMS notification containing a link and a Tracking Number to trace your parcel's movement in real time.

3. Warranty, exchange and jewelry service

Is it possible to exchange or return an item if it doesn't fit?

Yes, in accordance with European legislation, you can exchange or return goods of satisfactory quality within 14 days of receipt. The item must be completely new, show no signs of wear, and have its jewelry tag attached with an undamaged factory seal. To process a return, please contact support; shipping the item back to the warehouse in Prague is at the buyer's expense.

How does the warranty work and where are repairs carried out?

All silver jewelry is covered by a 12-month brand warranty. All pieces undergo strict internal double quality control. In the event of a hidden manufacturing defect, repairs are carried out directly at our certified production facility. The period for rectifying technological defects under warranty is up to 20 business days from the moment the item is received in Prague.

4. Precious metals specifications

What metal is the jewelry made of and does it tarnish?

All our products are crafted strictly from sterling silver 925 (Sterling Silver Ag 925). Natural silver tends to oxidize over time upon contact with air, moisture, or sulfur-containing elements, developing a noble dark patina that enhances the texture of brutal men's jewelry. To protect against scratches, maintain a collectible mirror shine, and provide a premium visual effect, some of our pieces are coated with a layer of rhodium — one of the rarest and most expensive metals in the platinum group.

How to choose the right pendant / cross for the chain thickness?

Basic jewelry safety rule: the weight of the pendant or charm should be **at least 2 times less** than the weight of the chain itself. This prevents premature wear of the bails and links, and protects the lock from excessive strain during sudden movements.